WEBSITE DISCLAIMER
1. General Information Only
The information provided on the Apex BioSupplies website (including all pages, product listings, descriptions, articles, coaching content, and any downloadable material) is for general informational and educational purposes only. Nothing on this website should be interpreted as medical, diagnostic, or therapeutic advice.
Always consult a licensed medical practitioner before using any performance-enhancing products, supplements, peptides, or related compounds.
—2. No Medical Advice
Theronix is not a medical provider. This website does not offer:
· medical guidance
· treatment recommendations
· health diagnoses
· dosage instructions
· medical risk assessment
Any health or performance decisions made based on information from this website are entirely at the user’s discretion and responsibility.
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3. Prescription-Based Products
Some products sold through Apex BioSupplies require a valid prescription under South African law. It remains the customer’s sole responsibility to:
· obtain a valid prescription from a licensed healthcare provider
· provide accurate documentation during the purchase process
· ensure personal legal compliance
Apex BioSupplies reserves the right to decline or cancel orders if prescriptions are invalid, unclear, falsified, or non-compliant.
2. No Medical Advice
Theronix is not a medical provider. This website does not offer:
· medical guidance
· treatment recommendations
· health diagnoses
· dosage instructions
· medical risk assessment
Any health or performance decisions made based on information from this website are entirely at the user’s discretion and responsibility.
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3. Prescription-Based Products
Some products sold through Apex BioSupplies require a valid prescription under South African law. It remains the customer’s sole responsibility to:
· obtain a valid prescription from a licensed healthcare provider
· provide accurate documentation during the purchase process
· ensure personal legal compliance
Apex BioSupplies reserves the right to decline or cancel orders if prescriptions are invalid, unclear, falsified, or non-compliant.
—2. No Medical Advice
Theronix is not a medical provider. This website does not offer:
· medical guidance
· treatment recommendations
· health diagnoses
· dosage instructions
· medical risk assessment
Any health or performance decisions made based on information from this website are entirely at the user’s discretion and responsibility.
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3. Prescription-Based Products
Some products sold through Apex BioSupplies require a valid prescription under South African law. It remains the customer’s sole responsibility to:
· obtain a valid prescription from a licensed healthcare provider
· provide accurate documentation during the purchase process
· ensure personal legal compliance
Apex BioSupplies reserves the right to decline or cancel orders if prescriptions are invalid, unclear, falsified, or non-compliant.
—4. Product Use & Individual Responsibility
By purchasing or using any product sold by Apex BioSupplies, the customer acknowledges and agrees that:
· They understand the risks associated with medical and performance-enhancing compounds.
· They are personally responsible for how the product is used once delivered.
· They will follow all medical and legal requirements applicable to such products.
· Apex BioSupplies cannot be held liable for misuse, overuse, underuse, inappropriate use, or self-medication.
Apex BioSupplies does not claim that any product will diagnose, treat, cure, or prevent any disease.
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5. No Guarantees on Results
Any performance claims, user experiences, testimonials, or expected outcomes described on the website are not guarantees. Individual results may vary significantly based on:
· genetics
· health status
· training habits
· nutrition
· lifestyle
· medical history
Apex BioSupplies cannot be held responsible for lack of results or unexpected physiological responses.
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6. Accuracy of Information
While we strive to provide accurate and up-to-date information, Apex BioSupplies:
· makes no warranties regarding accuracy, completeness, reliability, or currency
· reserves the right to update, modify, or remove content without notice
· cannot guarantee that website content is free from errors or omissions
All information is provided “as is”.
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7. External Links
Our website may contain links to third-party websites. These links are provided for convenience only and do not constitute endorsement. Apex BioSupplies is not responsible for:
· content on external websites
· the accuracy of third-party information
· privacy practices of linked sites
Users visit external websites at their own risk.
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8. Liability Limitation
To the fullest extent permitted by law, Apex BioSupplies , its owners, employees, suppliers, partners, and affiliates are not liable for any:
· injury
· adverse reactions
· health complications
· losses or damages
· legal consequences
arising from:
· use or misuse of products
· reliance on website information
· failure to follow proper medical supervision
· unauthorized modification of product use
This applies even if Apex BioSupplies has been advised of potential risks or damages.
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9. User Assumption of Risk
By accessing this website and/or purchasing products, the user:
· acknowledges that some products may carry medical, physiological, or legal risks
· voluntarily assumes all risks associated with their use
· agrees that Apex BioSupplies cannot be held liable for decisions made based on website content
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10. POPIA & Personal Data Disclaimer
While Apex BioSupplies complies with POPIA and protects all personal data, no online platform can guarantee 100% data security. Users acknowledge that:
· they share information at their own risk
· Apex BioSupplies takes reasonable safeguards but cannot be held liable for breaches beyond its control For details, visit our full Privacy Policy.
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11. Consent
By using this website, you acknowledge that:
· you have read and understood this disclaimer
· you agree to be bound by it
· you are solely responsible for your health, decisions, and legal compliance
12. Contact Information
If you have questions regarding this disclaimer, contact us at: admin@apexbiosupplies.co.za
Apex BioSupplies Return & Refund Policy
At Apex BioSupplies, customer satisfaction is important to us. This Return & Refund Policy explains our rules regarding returns, refunds, damaged goods, and order issues. The policy is clear, transparent, and compliant with standard ecommerce and Merchant Centre requirements.
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1. Eligibility for Returns
We only accept returns within 14 days of delivery, and only under these circumstances:
· The product arrived damaged, incorrect, or defective
· The product is unused, unopened, and in its original sealed packaging
· Proof of purchase is provided
Due to the nature of medical and consumable products, we cannot accept returns for opened items under any circumstances.
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2. Non-Returnable Situations
Because of safety, product integrity, and regulatory requirements, the following situations are not eligible for returns or refunds:
Change of mind after the product has been shipped Customer ordered the wrong product after the order was dispatched Opened or used products Products not in original packaging Items damaged due to customer handling Clearance items marked as non-returnable
This ensures product quality, prevents contamination, and maintains strict supply-chain safety.
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3. Wrong, Damaged, or Defective Items
If your package arrives:
· Damaged
· Incorrect
· Missing items
Please notify us within 48 hours of delivery.
To resolve the issue quickly, include:
1. Order number
2. Photos of packaging
3. Photos of product(s) received
4. Description of the issue
If validated, we will provide one of the following:
· A replacement
· Store credit
· A full refund (including shipping where applicable)
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4. Refunds
Refunds apply only in the following cases:
· Wrong item shipped
· Damaged or defective product
· Product lost during transit (confirmed with the courier)
If a return is required for inspection, once we receive and assess the item, we will inform you of the approval status.
Refunds (if approved):
Processed within 5–7 business days to the original payment method.
Refunds may be rejected if:
· The product shows signs of use
· Packaging/safety seals are broken
· The issue is due to incorrect customer ordering after shipment
· The issue is due to change of mind after shipment
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5. Return Shipping Costs
· If Apex BioSupplies is at fault (wrong, damaged, defective), we cover return shipping.
· If the customer returns an item outside the eligible criteria, the return will not be accepted or refunded.
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6. Exchanges
Exchanges are only possible for:
· Incorrect items shipped
· Damaged or defective products
Exchanges cannot be made for:
· Customer ordering errors
· Change of mind
If an exchange is unavailable due to stock, store credit or a refund may be offered.
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7. Order Cancellations
Orders can be cancelled only before shipping.
Once an order has been shipped:
It cannot be cancelled It cannot be refunded for change of mind It cannot be refunded for incorrect customer ordering
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8. How to Request Support
To report an issue or begin a return (eligible cases only):
eugene@apexbiosupplies.co.za Or use our website contact form.
We will provide return instructions, a reference number, and support throughout the process.
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9. Customer Support
Our team is here to help with any questions or concerns related to your order.
Apex BioSupplies Shipping Policy
At Apex BioSupplies, we aim to provide fast, reliable, and secure delivery for every order. Our goal is to ensure that your products reach you on time, in perfect condition, with full transparency at every step.
1. Processing Times
· Orders are processed within 2–3 business days once payment has cleared.
· Orders placed after 12:00 PM are processed the following business day.
· Orders placed over weekends or public holidays are processed the next business day.
If an order requires additional verification, you will be contacted directly.
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2. Delivery Timeframes
We use trusted, insured couriers to ensure safe delivery.
Estimated delivery times:
· Major cities: 2–3 business days
· Outlying / rural areas: 3–6 business days
Delivery times may vary based on courier availability, route delays, weather, or unforeseen circumstances.
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3. Shipping Fees
· Shipping fees are automatically calculated at checkout based on your delivery location.
· Free shipping promotions may be offered during campaigns or special events.
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4. Order Tracking
Once your order has been shipped, you will receive:
· A shipment confirmation email, and
· A tracking number with a link to track your parcel in real time.
If you do not receive tracking details within 48 hours, please contact us.
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5. Delivery Requirements
· A signature may be required upon delivery to ensure safe receipt.
· If no one is available, the courier may attempt redelivery or leave a collection notice.
· Apex BioSupplies is not responsible for delays caused by incorrect or incomplete delivery information.
Please ensure your address and contact number are correct before completing checkout.
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6. Damaged or Missing Parcels
If your parcel arrives damaged or does not arrive within the expected timeframe:
1. Contact our support team within 48 hours of delivery (or expected delivery date).
2. Provide:
· Order number
· Photos of packaging/product (if applicable)
· A brief description of the issue
We will assist in resolving the matter promptly with the courier.
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7. Shipping Restrictions
We ship nationwide. Should delivery to a specific location be unavailable or restricted, we will contact you to arrange an alternative solution.
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8. Customer Support
For questions or assistance regarding shipping, tracking, ordelivery:
eugene@apexbiosupplies.co.za Or use the contact form on our website.
We’re here to help.
Privacy Policy — Apex BioSupplies (POPIA Compliant)
Last Updated: 1 November 2025
Apex BioSupplies (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled lawfully, transparently, and securely in accordance with the Protection of Personal Information Act (POPIA).
By accessing Apex BioSupplies or purchasing our products, you consent to the practices described in this Privacy Policy.
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1. What Personal Information We Collect
We collect the following categories of personal information:
1.1 Information You Provide to Us
· Full name
· Email address
· Phone number
· Billing and shipping address
· Order details
· Communication history
· Account login information (if applicable)
1.2 Automatic Information (Collected via Cookies & Analytics)
· IP address
· Device information
· Website usage data
· Browser type
· Referring URLs
· Pages viewed and time spent on the site
1.3 Payment Information
Payments are securely processed through third-party payment gateways. We do not store or have access to your full credit card details.
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2. How We Use Your Personal Information
Your information is used for legitimate business purposes, including:
2.1 Order Processing
· Confirming and fulfilling orders
· Providing shipping updates
· Customer service communication
2.2 Account & Website Functionality
· Creating and managing your user account
· Improving user experience and website functionality
2.3 Marketing & Communication
· Sending relevant promotions, product updates, and newsletters
· Opt-out is available anytime
2.4 Legal, Safety & Compliance
· Fraud detection and prevention
· Meeting regulatory or audit requirements
· Responding to lawful requests from authorities
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3. Legal Grounds for Processing (POPIA Requirements)
We process personal information based on the following lawful grounds:
· Consent: When you voluntarily provide information or subscribe to marketing
· Contractual necessity: To fulfill your order
· Legitimate interest: To improve services, prevent fraud, and communicate essential updates
· Legal obligation: When required by South African law
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4. How We Store & Protect Your Information
We implement strict security measures to protect your information, including:
· Encrypted website (SSL)
· Secure hosting
· Encrypted payment processing
· Access limited to authorised personnel only
· Regular security audits
While we take strong precautions, no system is 100% secure. By using our website, you acknowledge and accept this risk.
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5. Sharing of Information
We do not sell, rent, or trade your personal information.
We only share data with trusted third parties when necessary:
5.1 Operational Partners
· Payment processors
· Courier companies
· Email service providers
· IT support teams
· Website hosting services
These providers only access information necessary to perform their services and are obligated to protect it.
5.2 Legal Requirements
We may disclose information if:
· Required by South African law
· Needed to protect our rights, property, or users
· Necessary for fraud prevention
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6. Cookies & Tracking Technologies
Apex BioSupplies uses cookies to:
· Improve website functionality
· Analyse visitor traffic
· Personalize user experience
· Enable cart and checkout features
You may disable cookies in your browser settings, but some features may not function correctly.
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7. Your POPIA Rights
Under POPIA, you have the right to:
Access your personal information
Correct inaccurate details
Request deletion where legally possible
Object to certain types of processing
Withdraw consent at any time
Lodge a complaint with the Information Regulator
To exercise these rights, contact us at:
eugene@apexbiosupplies.co.za
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8. Data Retention
We retain data only as long as necessary for:
· Fulfilling orders
· Record-keeping
· Legal compliance
· Customer service
After this period, information is securely deleted or anonymized.
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9. Children’s Privacy
Our website and products are strictly intended for adults 18 years and older. We do not knowingly collect data from minors.
If a child’s information was mistakenly submitted, contact us immediately for removal.
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10. Third-Party Links
Our website may contain links to external sites. We are not responsible for:
· Their content
· Their privacy practices
· Their security measures
We recommend reviewing the policies of any third-party site you visit.
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11. Changes to This Privacy Policy
Apex BioSupplies may update this policy periodically. Changes will be posted on this page with an updated revision date.
Continued use of the website indicates acceptance of the current policy.
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If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
12. Contact Information
For questions or privacy-related requests:
admin@apexbiosupplies.co.za
Apex BioSupplies
We are committed to handling all requests promptly and in line with POPIA requirements.
